Frequently Asked Questions

How long will my order take to process?

Ready made in stock items usually despatch within 2-3 business days.

Current Made to Order processing time is: ≤7 Days
(If you require something urgently, please let me know)

This may change depending on order volumes, so please follow us on
Instagram to stay up to date with the latest news & info here

Do you ship overseas?

Only to New Zealand, but a further reach is something I strive towards someday. Overseas friends - I see you 🤞

Do Raised designs come as Impressions, too?

Short answer – yes! Depending on the design and my availability, I may
be able to squeeze in a special request. Email me anytime and I’ll let
you know.

How do I refund or exchange my order?

Please see our Shipping and Returns policy here.

What are they made from?

All of our Cutters & Stamps are made from PLA+ and Acrylic

Do you sell cutters on their own, for Royal Icing decorators?

I sure do! Head on over to the Royal Icing page or Contact Us for more info.

How to Care for Your Cutters & Stamps

All of our Cutters & Stamps are made from PLA+ and Acrylic

- Wash before and between use
- Gentle lukewarm hand wash with mild detergent
- Do Not Soak
- Not dishwasher safe
- Heat sensitive material, keep below 50°C
- Do not use if damaged or broken

Need to know more? We're here to help!